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FAQ
What should I do if the QR code expires and the download fails?
IOS users can directly search for "weline" in APP STORE to download. Android users directly search for "weline" in Google Play to download. PC/macOS users visit "weline.io" official website to download.
How long will it take to get my orders?
If you are using a mobile phone number to register, please keep the mobile phone signal stable or change the network. You can also connect to our service anytime. Note: during the process of registration and use, we will not charge any fees.
Why is VPN connected when using Weline APP?
VPN is a remote access technology. During a communication process from a Weline App to a Weline smart hardware product, the network data packets are sent from the phone to the Weline smart hardware product after high-intensity encryption.
How to Map Network Drive in Local PC?
1. "Open Weline APP"→"Applications"→"Samba"→"Function description"
2. "Set Up Password"→"Press Win+R key combination"→"Enter the LAN IP"→"Right-Click the File and Select Map network drive"→
3. "It will show in This PC"