Yes, if your order total is $39.99 or more, you will receive free standard shipping. For orders below $39.99, a standard shipping fee of $10.00 will apply.

• Standard Shipping: International standard shipping typically takes 7-14 days after dispatch.
• Express Shipping: International express shipping typically takes 3-7 days after dispatch, with an additional cost. Please check with customer service (service@orico.cc) for availability.

All orders will be processed within 3 business days, and tracking numbers will be provided. Please note that it may take 3-5 business days for tracking information to update. You can check your package status via 17TRACK. If tracking is not available, please contact ORICO customer service(service@orico.cc).

If your order has not been shipped yet, you can contact ORICO customer service (service@orico.cc) to cancel or modify your order free of charge. Once the package leaves the warehouse, we can no longer cancel or modify the order.

If your package is lost during transit, ORICO will reship your order free of charge. Please contact our customer support (service@orico.cc) as soon as possible. However, ORICO is not responsible for delivery failure due to incorrect or incomplete addresses.

If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. The product must be in its original packaging, unused, and undamaged. Returns will not be accepted after 30 days. Please contact customer support (service@orico.cc) before initiating a return.

If your product is defective, damaged, or not as described, please contact us within 7 days. We will arrange for an exchange after reviewing your case. You will need to provide photos or videos of the defective product.

Refunds will be processed via the original payment method (such as PayPal, credit card, etc.).

If the product is defective, you will receive a full refund. If the product is not defective, the refund will exclude shipping and handling fees.

Refunds will be processed within 3 business days after we receive the return, but please note that it may take some time to appear on your credit card statement.

For shipments handled by ORICO, any damage to the package during transit will be the responsibility of ORICO. However, if the return is initiated by the buyer for reasons other than product quality, any damage to the package during transit will be the responsibility of the buyer.

All products come with a warranty (the specific warranty period is listed on the product page). If a product malfunctions due to a manufacturing defect during the warranty period, ORICO will offer free repair or replacement. Warranty does not cover damage due to misuse, accidents, or external factors.

Our products are designed to provide secure data storage, but data loss may occur due to hardware failure, user error, viruses, or natural disasters. Please ensure you back up your data. ORICO is not responsible for any loss or damage to data.

Currently, we offer shipping to the following regions:

Asia: Indonesia, Philippines, Saudi Arabia, Singapore

North America: Canada, Mexico, United States

Oceania: New Zealand, Australia

Europe: EU, UK, etc.

If your region is not listed, please contact ORICO customer service (service@orico.cc) to confirm if we offer shipping to your area.

For technical issues with your product, please contact our support team at supports@orico.com.cn.Our team will assist you with troubleshooting and resolving any technical problems.