ORICO Return＆Refund Policy
Thank you for choosing ORICO. We are committed to providing high-quality products and services. If you have any issues with your purchase, we will do our best to resolve them. Please carefully read the following after-sales policy to better understand your rights before making a purchase.
*This policy applies only to orders placed through ORICO’s official website, oricotechs.com. For orders purchased through other channels, please refer to the after-sales policy of the respective platform.
1.Return Policy
30-Day Money-Back Guarantee
If you are not satisfied with the product within 30 days of receiving it, you may request a return. The product must be in its original packaging, unused, and undamaged. Refund requests will not be processed after 30 days, and refunds for non-quality issues will not be accepted.
Used Products
ORICO reserves the right to refuse returns for products that show signs of use.
Return Procedure
- Before initiating the return process, contact ORICO customer service at service@orico.cc to submit a return request. Provide your order number, reason for return, and evidence of the issue.
- Once your request is approved, ORICO will provide the return address.
- Properly package the product to prevent damage during shipping.
- After shipping, email the tracking information to ORICO at service@orico.cc.
2.Refund Policy
Refund Method
Refunds will be processed using the original payment method (e.g., PayPal, credit card).
Refund Conditions
Full refunds will be issued for defective products.
For non-defective products, the refund will exclude shipping fees and handling charges.
Refund Processing Time
ORICO will process refunds within 3 business days after receiving the returned product. Please note that the refund may take some time to appear on your credit card statement due to processing periods.
3.Exchange Policy
Exchange Conditions
If your product is defective, damaged, or does not match what you ordered, please contact us within 7 days, and we will assist you with an exchange.
Exchange Process
Please provide photos or videos of the defective product as proof. Once confirmed, we will arrange an exchange for you.
4. Warranty Policy
Warranty Period
All products come with a warranty (the specific warranty period can be found on the product page or product manual). If a product malfunctions due to quality issues within the warranty period, we will provide free repair or replacement services.
Warranty Coverage
The warranty covers defects resulting from manufacturing errors under normal usage.
Non-Warranty Coverage
Products without valid proof of purchase.
Lost or stolen products.
Products that are out of warranty.
Issues unrelated to product quality (e.g., claims made 30 days after purchase).
Free products.
Products repaired by unauthorized third parties.
Damages caused by external factors.
Damages resulting from improper use (e.g., drops, extreme temperatures, water damage, improper operation, etc.).
Products purchased from unauthorized resellers.
5. Shipping Damage
If the return is due to reasons other than product quality, the buyer is responsible for any damages or losses that occur during shipping.
ORICO does not provide refunds for items damaged during shipping if the return is not due to quality issues.
6. Customer Support
If you have any questions regarding returns, refunds, exchanges, or warranty issues, please feel free to contact us via email at service@orico.cc.
7.Data Loss Disclaimer
ORICO's Scope of Responsibility
The storage devices sold by oricotechs.com are designed to provide efficient and secure data storage solutions. However, ORICO shall not be held liable for any data loss or damage caused by hardware failure, user error, virus attacks, natural disasters, or other uncontrollable factors.
Please note:
After-sales services do not include data recovery, and ORICO assumes no responsibility for any losses resulting from data loss.
If a replacement device is required, the faulty product must be returned. Data stored on the returned product will not be retained. Please ensure that you back up all important data in advance.
Disclaimer Acknowledgment
By purchasing or using products from oricotechs.com, you acknowledge and agree to the terms outlined above. We sincerely appreciate your understanding and support.