ORICO TCM2-U4 Transparent USB4 40Gbps M.2 NVMe SSD Enclosure With Cooling Fan

Runs at USB3 3.2 gen 2 speeds connected to USB4 port using tested cables and SSD. Gets hot and the fan is very loud.

Very disappointing, this gets very hot even when it is not being accessed and constantly consumes at least 5 w of power. USELESS, have tried on 2 occasions to contact Orico by email to ask if this is a faulty unit but no reply as yet.

I have tried to use their chat line - but there is no response there either.
Cleasrly they do not have a working customer support option. Not at all impressed by the total lack of response.